Performance & Ongoing management

Q: What is KURVE and how does it benefit heat networks?

KURVE is an innovative smart metering and resident billing platform designed specifically for heat networks. It simplifies metering, lowers CapEx and OpEx, and provides residents with clear, transparent energy monitoring via an easy-to-use digital web app.

Q: What is a Heat Network and how does smart metering integrate with it?

A heat network (district heating) delivers heat from a central source to multiple properties. Integrating KURVE smart metering enables automatic meter reading, accurate heat cost allocation, system efficiency monitoring, and fair billing for all connected residents.

Q: How does KURVE comply with Ofgem consumer protection and CIBSE CP1 guidance?

KURVE is fully aligned with UK Heat Network regulations, Ofgem’s consumer protection requirements, and CIBSE CP1 / HNMBR standards, providing compliant billing structures, energy data reporting, and reliable consumer safeguards.

Managing an operational heat network comes with challenges, and KURVE makes this easier. With expert support, real-time data insights, and proactive regulatory guidance, we help housing providers and property managers maintain efficiency, manage debt, and improve resident satisfaction.

Onboarding

Reporting

Regulatory Advice

Resident Satisfaction

Onboarding

A seamless transition to KURVE with expert guidance, ensuring:

A smooth setup process led by industry experts.
Tailored training sessions for property managers.
Ongoing support to maximise efficiency from day one.

Reporting

Data-driven insights aren’t just available to your residents. We provide:

Tariff calculations that are fair and accurate, taking your network efficiencies into
account.
Full access to metering and payment data via VANTAGE, Insite Energy’s client
portal.
Regular meetings with a dedicated account manager to review performance and
optimise operations.

Regulatory Advice

Expert support to keep your network compliant, covering:

Office for Product Safety and Standards (OPSS) notifications and industry
regulation updates.
Best practice for technical and resident service excellence.
Proactive guidance to mitigate risks and prepare for compliance with existing and
upcoming heat network regulations.

Resident Satisfaction

What your residents think matters. KURVE ensures a positive experience for
all by:

Delivering a seamless, transparent, and secure metering solution.
Reducing disputes and complaints.
Upholding your reputation through reliable support and expert advice.
Carrying out annual resident surveys to continuously improve their experience.

Performance & Ongoing management

Frequently Asked Questions

What is KURVE and how does it benefit heat networks?

What is a Heat Network and how does smart metering integrate with it?

How does KURVE comply with Ofgem consumer protection and CIBSE CP1 guidance?

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