Resident Welfare

Q: What is KURVE and how does it benefit heat networks?

KURVE is an innovative smart metering and resident billing platform designed specifically for heat networks. It simplifies metering, lowers CapEx and OpEx, and provides residents with clear, transparent energy monitoring via an easy-to-use digital web app.

Q: How does the system ensure resident welfare and fair pricing?

KURVE is built with consumer protection at its core, offering transparent real-time balance tracking, debt management tools, flexible top-up options, and specialized safeguards for vulnerable residents in social housing.

Q: What support and commissioning services are provided for developers?

Our team offers complete end-to-end support, including system design consultation, on-site commissioning, network validation, and dedicated ongoing client support for housing associations and private developers.

KURVE ensures a seamless start for every resident. From clear welcome materials to simple account setup, residents are supported from day one. With easy access to the KURVE web-app and flexible billing options, managing energy is hassle-free from the very beginning.

The KURVE Web-App

KURVE is the first-to-market digital pay-as-you-go solution, which works seamlessly across all internet-connected devices. The web-app provides real-time consumption data and clear benchmarking, helping residents manage their energy use on the go. With multiple payment methods available, from one-off to automatic top-ups, KURVE makes managing energy simple, flexible, and accessible for everyone.

Resident Onboarding

Your residents are in safe hands from the start. From day one, they will be provided with an introductory welcome leaflet and an in-depth welcome brochure, outlining key contact information, and use of the KURVE web-app. A welcome email is issued to residents, including easy instructions to activating their KURVE account. Upon first login they will also be taken through a step-by-step guide on where to find everything.

Resident Support

Accessible on the go, residents can easily nominate an authorised contact to help manage their KURVE account.

Under your instruction, we can also switch homes between PAYG and credit billing modes to offer flexibility.

Backed by Insite Energy’s award-winning helpdesk, residents benefit from the longest opening hours in the industry, and priority services to those in vulnerable circumstances.

Resident Welfare

The KURVE Web-App

Resident Onboarding

Resident Support

Frequently Asked Questions

What is KURVE and how does it benefit heat networks?

How does the system ensure resident welfare and fair pricing?

What support and commissioning services are provided for developers?

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